How To Fix CRM_ISX_CC_COND011 - Cross system price key has been generated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_COND - Inegration to SAP Convergent Charging- Conditions

• Message number: 011

• Message text: Cross system price key has been generated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_COND011 - Cross system price key has been generated ?

  The SAP error message CRM_ISX_CC_COND011 indicates that a cross-system price key has been generated, which typically occurs in scenarios involving pricing conditions in SAP CRM (Customer Relationship Management) when integrating with other systems, such as SAP ERP.
  Cause:
  This error can arise due to several reasons, including:
  
  Cross-System Integration: The error often occurs when there is an attempt to access or create pricing conditions that are not properly synchronized between the CRM and ERP systems.
  Missing or Incorrect Configuration: If the configuration for pricing conditions is not set up correctly in either the CRM or ERP system, it can lead to this error.
  Data Inconsistencies: Inconsistencies in master data or transactional data between the systems can also trigger this error.
  Transport Issues: If pricing condition records were transported between systems and not properly activated or synchronized, it could lead to this error.
  
  Solution:
  To resolve the CRM_ISX_CC_COND011 error, you can take the following steps:
  
  
  Check Configuration:
  
  Ensure that the pricing condition types are correctly configured in both the CRM and ERP systems.
  Verify that the condition records are maintained properly in both systems.
  
  
  
  Synchronize Data:
  
  Check for any inconsistencies in master data (like customer master, material master) between the systems.
  Use transaction codes like CRMD_ORDER in CRM and VK11/VK12 in ERP to review and maintain pricing conditions.
  
  
  
  Review Cross-System Settings:
  
  Ensure that the cross-system settings for pricing are correctly configured. This includes checking the settings in transaction SPRO under the relevant configuration paths for CRM and ERP.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly.
  Re-transport or re-activate the pricing condition records if necessary.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the pricing determination process to identify where the error is occurring.
  Use transaction SE80 or SE37 to analyze the function modules involved in pricing determination.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, VK11, VK12, and SPRO for configuration and maintenance.
  Documentation: Review SAP documentation related to pricing conditions and cross-system integration for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ISX_CC_COND011 error effectively.