How To Fix CRM_ISX_CC072 - Manual and condition records prices must not be mixed for charge plan &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 072

• Message text: Manual and condition records prices must not be mixed for charge plan &1

What causes this issue?

For charge plan assignment &SYST-MSGV1& manual prices and prices from
condition records are used to determine price keys.

System Response

Subscription order item has an error and order cannot be submitted.

How to fix this error?

You can either delete your manual prices or you must adjust your charge
plan mapping in the used product.
If you have a mix of manual prices and prices from condition records
which are relevant for SAP Convergent Charging you should use in the
product one charge plan assignment for each price key and do not use
several price keys for the same charge plan assignment.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC072 - Manual and condition records prices must not be mixed for charge plan &1 ?

  The SAP error message CRM_ISX_CC072 indicates that there is a conflict between manual pricing and condition records in a charge plan. This typically occurs in the context of pricing in SAP CRM (Customer Relationship Management) when you are trying to create or modify a charge plan that involves pricing conditions.
  Cause:
  The error arises when:
  
  Mixed Pricing Types: You are trying to use both manual pricing and condition records (which are typically predefined pricing rules) in the same charge plan. SAP does not allow this mix because it can lead to inconsistencies in pricing calculations.
  Configuration Issues: There may be configuration settings in the pricing procedure that do not allow for the combination of manual and condition-based pricing.
  Data Entry Errors: Incorrect data entry or selection of pricing types in the charge plan can also trigger this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Review Pricing Configuration:
  
  Check the pricing procedure configuration in your SAP system to ensure that it is set up correctly for the charge plan you are working with. Make sure that the procedure allows for either manual pricing or condition records, but not both.
  
  
  
  Adjust Charge Plan:
  
  If you are using manual pricing, ensure that you do not have any condition records defined for the same charge plan. Conversely, if you want to use condition records, remove any manual pricing entries.
  
  
  
  Data Validation:
  
  Validate the data you are entering in the charge plan. Ensure that you are not inadvertently mixing manual and condition-based pricing.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on pricing procedures and charge plans. This can provide insights into how to properly configure and use pricing in your scenario.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Pricing Procedures: Understanding how pricing procedures work in SAP CRM is crucial. Familiarize yourself with the different types of pricing (manual vs. condition-based) and how they interact.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Training and Documentation: Consider training sessions or documentation on SAP CRM pricing to better understand how to manage charge plans effectively.
  
  By following these steps, you should be able to resolve the CRM_ISX_CC072 error and successfully manage your charge plans in SAP.