How To Fix CRM_ISX_CC032 - Doc. distr. step type cl. &1 not valid if scen. for mult. CC sys. active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 032

• Message text: Doc. distr. step type cl. &1 not valid if scen. for mult. CC sys. active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC032 - Doc. distr. step type cl. &1 not valid if scen. for mult. CC sys. active ?

  The SAP error message CRM_ISX_CC032 indicates that there is an issue with the document distribution step type in a scenario where multiple Central Component (CC) systems are active. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to distribute documents across different systems.
  Cause:
  The error is caused by the following factors:
  
  Invalid Step Type: The document distribution step type specified is not valid for the current configuration or scenario.
  Multiple CC Systems: The system is configured to work with multiple Central Component systems, and the specified step type does not support this configuration.
  Configuration Issues: There may be a misconfiguration in the document distribution settings or the scenario setup.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Step Type Configuration:
  
  Verify the step type being used in the document distribution process. Ensure that it is valid for the scenario you are working with.
  You may need to consult the documentation or configuration guides for the specific step types supported in multi-CC scenarios.
  
  
  
  Review Scenario Settings:
  
  Check the configuration of the scenario for document distribution. Ensure that it is correctly set up to handle multiple CC systems.
  If necessary, adjust the scenario settings to align with the requirements of the step type.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  
  Testing:
  
  After making changes, conduct tests to ensure that the document distribution process works as expected without triggering the error.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after checking configurations and settings, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have taken to troubleshoot.
  
  
  
  Related Information:
  
  Documentation: Review the SAP Help Portal for documentation related to CRM document distribution and multi-CC system configurations.
  Community Forums: Check SAP Community forums for discussions related to this error message. Other users may have encountered similar issues and can provide insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that may help you navigate the CRM system and check configurations.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.