How To Fix CRM_ISX_BTX_PAYMENT304 - No communication address found for communication type &1 and partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_PAYMENT - Payment settings related messages

• Message number: 304

• Message text: No communication address found for communication type &1 and partner &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_PAYMENT304 - No communication address found for communication type &1 and partner &2 ?

  The SAP error message CRM_ISX_BTX_PAYMENT304 indicates that the system could not find a communication address for a specified communication type and partner in the context of a payment transaction. This error typically arises in the SAP Customer Relationship Management (CRM) module when trying to process a payment or transaction that requires communication with a partner (such as a customer or vendor) but lacks the necessary communication details.
  Cause:
  
  Missing Communication Data: The partner (customer/vendor) does not have a valid communication address (like email, phone number, etc.) set up in the system for the specified communication type.
  Incorrect Partner Role: The partner role may not be correctly defined or may not have the necessary communication details.
  Configuration Issues: There may be issues with the configuration of communication types in the system.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data records of the partner.
  
  Solution:
  
  
  Check Partner Master Data:
  
  Go to the partner master data (e.g., customer or vendor) and verify that the communication address is correctly maintained.
  Ensure that the communication type specified in the error message is available and correctly assigned to the partner.
  
  
  
  Maintain Communication Data:
  
  If the communication address is missing, add the required communication details for the partner. This can typically be done in the partner master data transaction (e.g., BP for Business Partner).
  
  
  
  Review Partner Roles:
  
  Ensure that the partner has the correct roles assigned that would allow for the necessary communication types to be utilized.
  
  
  
  Check Configuration:
  
  Review the configuration settings for communication types in the system. Ensure that the communication types are correctly defined and active.
  
  
  
  Test Communication:
  
  After making the necessary changes, test the communication functionality to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on communication types and partner data maintenance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to maintain partner data or CRM_ORDER to check the order details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Authorizations: Ensure that the user has the necessary authorizations to view and edit partner master data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.