How To Fix CRM_ISX_BTX_PAYMENT010 - SAP Convergent Charging requires forced contract account creation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_PAYMENT - Payment settings related messages

• Message number: 010

• Message text: SAP Convergent Charging requires forced contract account creation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_PAYMENT010 - SAP Convergent Charging requires forced contract account creation ?

  The SAP error message CRM_ISX_BTX_PAYMENT010 indicates that the SAP Convergent Charging (SAP CC) system requires the creation of a contract account, but it is not able to do so automatically. This typically occurs in scenarios where a payment or transaction is being processed, but the necessary contract account information is missing or not set up correctly.
  Cause:
  
  Missing Contract Account: The primary cause of this error is that the system cannot find a valid contract account for the customer or the transaction being processed.
  Configuration Issues: There may be configuration issues in the SAP Convergent Charging or SAP Customer Relationship Management (CRM) settings that prevent the automatic creation of contract accounts.
  Data Inconsistencies: Inconsistencies in customer master data or billing data can lead to this error, especially if the customer does not have a valid contract account linked to their profile.
  Business Process Flow: The business process flow may not be correctly set up to handle the creation of contract accounts when required.
  
  Solution:
  
  Manual Creation of Contract Account: If the system cannot create a contract account automatically, you may need to create it manually. This can typically be done through the SAP GUI or relevant transaction codes (e.g., FD01 for creating a customer account).
  Check Configuration Settings: Review the configuration settings in both SAP CC and SAP CRM to ensure that they are set up to allow for automatic contract account creation. This may involve checking the integration settings between the two systems.
  Data Validation: Validate the customer master data to ensure that all required fields are filled out correctly and that there are no inconsistencies. This includes checking the customer’s billing information and ensuring that they are assigned to the correct company code.
  Review Business Processes: Ensure that the business processes are correctly defined and that the necessary steps for contract account creation are included in the workflow.
  Consult Documentation: Refer to SAP documentation or support notes related to SAP Convergent Charging and contract account management for specific guidance on resolving this error.
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check SAP's support portal for any notes or articles related to this specific error message. SAP frequently updates its knowledge base with solutions to common issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), FD01 (Create Customer), and FBL1N (Vendor Line Item Display) for managing customer and contract account data.
  Integration with Other Modules: Understand how SAP Convergent Charging integrates with other SAP modules like SAP Billing and Revenue Innovation Management (BRIM) and SAP Financial Accounting (FI), as issues in these areas can also lead to contract account creation problems.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or a consultant who specializes in SAP Convergent Charging and CRM for further assistance.