How To Fix CRM_ISX_BTX_MSG_DIST021 - Cancellation failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_MSG_DIST - Message Class CRM_ISX_BTX_MSG_DIST

• Message number: 021

• Message text: Cancellation failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_MSG_DIST021 - Cancellation failed ?

  The SAP error message CRM_ISX_BTX_MSG_DIST021 with the description "Cancellation failed" typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue with the cancellation of a business transaction, such as an order or a service request.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to the transaction you are trying to cancel. This could be due to missing or incorrect entries in related tables.
  Status Issues: The transaction may not be in a status that allows for cancellation. For example, if the transaction has already been completed or invoiced, it may not be eligible for cancellation.
  Authorization Issues: The user attempting to perform the cancellation may not have the necessary authorizations to execute this action.
  System Configuration: There may be configuration settings in the CRM system that prevent the cancellation of certain types of transactions.
  Dependencies on Other Processes: The transaction may be linked to other processes or transactions that need to be addressed before cancellation can occur.
  
  Solutions:
  
  Check Transaction Status: Verify the status of the transaction you are trying to cancel. Ensure that it is in a state that allows for cancellation.
  Review Data Integrity: Check for any inconsistencies in the data related to the transaction. This may involve looking at related documents, items, or entries in the database.
  User Authorizations: Ensure that the user has the necessary permissions to perform the cancellation. This may require checking roles and authorizations in the SAP system.
  Consult Configuration Settings: Review the configuration settings in the CRM system to ensure that cancellations are allowed for the type of transaction you are working with.
  Check for Dependencies: Investigate if there are any other processes or transactions that are dependent on the one you are trying to cancel. Resolve any issues with those dependencies first.
  Error Logs: Check the system logs for any additional error messages or information that may provide more context about why the cancellation failed.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often contain patches, workarounds, or additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you analyze or manage business transactions (e.g., CRM_ORDER, CRM_ORDERADM_I).
  Documentation: Review SAP documentation related to CRM transaction management and cancellation processes for best practices and guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.