How To Fix CRM_ISX_BTX_DISCOUNT018 - Discount &1 deleted; discount is no longer assigned to product &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_DISCOUNT - Discounts

• Message number: 018

• Message text: Discount &1 deleted; discount is no longer assigned to product &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_DISCOUNT018 - Discount &1 deleted; discount is no longer assigned to product &2 ?

  The SAP error message CRM_ISX_BTX_DISCOUNT018 indicates that a discount (identified by &1) has been deleted and is no longer assigned to the product (identified by &2). This error typically arises in the context of SAP CRM (Customer Relationship Management) when there are issues related to discount management, particularly when trying to apply a discount that has been removed or is no longer valid for a specific product.
  Cause:
  
  Deleted Discount: The discount that was previously assigned to the product has been deleted from the system.
  Data Inconsistency: There may be inconsistencies in the data where the discount was expected to be available but has been removed from the database.
  Configuration Changes: Changes in the configuration settings or master data that affect the availability of discounts for certain products.
  Master Data Issues: The product master data may not be correctly linked to the discount master data.
  
  Solution:
  
  Check Discount Status: Verify if the discount (identified by &1) is indeed deleted. You can do this by checking the discount master data in the system.
  Reassign Discount: If the discount is still valid and should be applied, you may need to reassign it to the product (identified by &2) or create a new discount if it has been permanently removed.
  Review Configuration: Check the configuration settings related to discounts and ensure that they are set up correctly for the products in question.
  Data Consistency Check: Perform a data consistency check to ensure that all relevant master data is correctly linked and that there are no orphaned records.
  Consult Documentation: Review any relevant documentation or change logs to understand why the discount was deleted and if it was intentional.
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage CRM orders, or VK11 to manage pricing conditions.
  Discount Management: Familiarize yourself with the discount management processes in SAP CRM, including how discounts are created, assigned, and deleted.
  Master Data Management: Understanding how master data is structured in SAP CRM can help in troubleshooting issues related to discounts and products.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.