How To Fix CRM_ISX_BTX_DISCOUNT002 - Discount key &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_DISCOUNT - Discounts

• Message number: 002

• Message text: Discount key &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_DISCOUNT002 - Discount key &1 does not exist ?

  The SAP error message CRM_ISX_BTX_DISCOUNT002 indicates that a discount key specified in a transaction does not exist in the system. This error typically occurs in the context of pricing and discount determination in SAP CRM (Customer Relationship Management) or SAP ERP (Enterprise Resource Planning) systems.
  Cause:
  
  Non-Existent Discount Key: The discount key referenced in the transaction is not defined in the system.
  Incorrect Configuration: The discount key may not have been properly configured in the pricing procedure or may not be assigned to the relevant condition type.
  Data Inconsistency: There may be inconsistencies in the master data or transaction data that lead to the system not recognizing the discount key.
  Missing Customization: If the discount key is a custom key, it may not have been created or activated in the system.
  
  Solution:
  
  Check Discount Key: Verify that the discount key specified in the transaction is correct. Ensure that it matches the keys defined in the system.
  Define Discount Key: If the discount key does not exist, you may need to create it. This can typically be done in the customizing settings:
  
  Go to the SAP Easy Access screen.
  Navigate to SPRO -> SAP Reference IMG -> Sales and Distribution -> Basic Functions -> Pricing -> Pricing Control -> Define Condition Types.
  Here, you can create or modify discount keys as needed.
  
  
  Assign to Pricing Procedure: Ensure that the discount key is assigned to the appropriate pricing procedure. This can be done in the same customizing area.
  Check Master Data: Review the relevant master data (e.g., customer master, material master) to ensure that the discount key is applicable to the specific customer or material.
  Consult Documentation: If the discount key is part of a specific business process or customization, refer to the relevant documentation or consult with your SAP functional team for guidance.
  Testing: After making changes, test the transaction again to ensure that the error is resolved.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VK11 (Create Condition) or VK12 (Change Condition) to manage condition records related to discounts.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  User Authorization: Ensure that you have the necessary authorizations to create or modify discount keys in the system.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult SAP community forums for further assistance.