How To Fix CRM_ISX_BTX_API028 - Expanding subitems is not supported if the template is used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_API - Message class for Order API

• Message number: 028

• Message text: Expanding subitems is not supported if the template is used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_API028 - Expanding subitems is not supported if the template is used ?

  The SAP error message CRM_ISX_BTX_API028 indicates that there is an issue related to the use of templates in the SAP CRM system, specifically when trying to expand subitems. This error typically occurs in scenarios where a business transaction is being processed, and the system does not allow the expansion of subitems due to the constraints imposed by the template being used.
  Cause:
  The primary cause of this error is that the template you are using does not support the expansion of subitems. In SAP CRM, templates are often used to standardize the creation of business transactions, but they may have limitations on how items and subitems can be structured or displayed. When you attempt to expand subitems in a transaction that is based on such a template, the system raises this error to prevent unsupported operations.
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Check Template Configuration: Review the configuration of the template you are using. Ensure that it is set up to allow for the expansion of subitems if that is a necessary feature for your business process.
  
  
  Use a Different Template: If the current template does not support the required functionality, consider using a different template that allows for the expansion of subitems.
  
  
  Modify the Template: If you have the necessary permissions and expertise, you may modify the existing template to support subitem expansion. This may involve changes in the underlying configuration or coding.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on how templates handle subitems. This can provide insights into the limitations and capabilities of the templates you are using.
  
  
  Contact SAP Support: If the issue persists and you are unable to resolve it through configuration changes, consider reaching out to SAP support for assistance. They can provide more detailed guidance based on your specific system setup.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  Transaction Codes: Familiarize yourself with transaction codes related to template management and business transaction processing in SAP CRM.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the error and continue with your business processes in SAP CRM.