How To Fix CRM_ISX_BTX_API028 - Expanding subitems is not supported if the template is used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_API - Message class for Order API

• Message number: 028

• Message text: Expanding subitems is not supported if the template is used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_API028 - Expanding subitems is not supported if the template is used ?

  The SAP error message CRM_ISX_BTX_API028 indicates that there is an issue related to the use of templates in the SAP CRM system, specifically when trying to expand subitems. This error typically occurs in scenarios where a business transaction is being processed, and the system does not allow the expansion of subitems due to the constraints imposed by the template being used.
  
  Cause:
  The primary cause of this error is that the template you are using does not support the expansion of subitems. In SAP CRM, templates are often used to standardize the creation of business transactions, but they may have limitations on how items and subitems can be structured or displayed. When you attempt to expand subitems in a transaction that is based on such a template, the system raises this error to prevent unsupported operations.
  
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Check Template Configuration: Review the configuration of the