How To Fix CRM_ISU_UOCM036 - Contract end date in SAP CRM (&1) differs from date in SAP ERP (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 036

• Message text: Contract end date in SAP CRM (&1) differs from date in SAP ERP (&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM036 - Contract end date in SAP CRM (&1) differs from date in SAP ERP (&2) ?

  The SAP error message CRM_ISU_UOCM036 indicates a discrepancy between the contract end date in SAP Customer Relationship Management (CRM) and the corresponding date in SAP ERP (Enterprise Resource Planning). This error typically arises during data synchronization or integration processes between the two systems, particularly when dealing with contracts related to utilities or services.
  Cause:
  The primary cause of this error is that the contract end date in the CRM system does not match the contract end date in the ERP system. This mismatch can occur due to several reasons, including:
  
  Manual Changes: Changes made manually in one system that are not reflected in the other.
  Data Migration Issues: Problems during data migration or initial setup where the dates were not synchronized correctly.
  Integration Errors: Issues in the middleware or integration layer that prevent the correct data from being transferred between CRM and ERP.
  Business Process Changes: Changes in business processes that have not been updated in both systems.
  
  Solution:
  To resolve the CRM_ISU_UOCM036 error, follow these steps:
  
  
  Identify the Mismatch: Check the contract end dates in both the CRM and ERP systems. You can do this by accessing the relevant contract records in both systems.
  
  
  Update the Dates: 
  
  If the date in CRM is correct, update the corresponding date in ERP to match.
  If the date in ERP is correct, update the date in CRM to match.
  
  
  
  Check Integration Settings: Ensure that the integration settings between CRM and ERP are correctly configured. This includes checking middleware settings if applicable.
  
  
  Review Change Logs: Look at the change logs in both systems to identify when and why the dates were changed. This can help prevent future discrepancies.
  
  
  Test Synchronization: After making the necessary updates, test the synchronization process to ensure that the changes are reflected correctly in both systems.
  
  
  Consult Documentation: Refer to SAP documentation or support for any specific notes or patches that may address this issue.
  
  
  User Training: If manual changes are a frequent cause, consider providing training to users on the importance of maintaining consistency between the two systems.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER in CRM and VA03 or VA02 in ERP to view and edit contract details.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to this error.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the contract end dates are consistent across both systems.