How To Fix CRM_ISU_UOCM035 - Contract start date in SAP CRM (&1) differs from date in SAP ERP (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 035

• Message text: Contract start date in SAP CRM (&1) differs from date in SAP ERP (&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM035 - Contract start date in SAP CRM (&1) differs from date in SAP ERP (&2) ?

  The SAP error message CRM_ISU_UOCM035 indicates a discrepancy between the contract start date in SAP Customer Relationship Management (CRM) and the corresponding date in SAP ERP (Enterprise Resource Planning). This error typically arises during data synchronization or when trying to create or update contracts that involve both systems.
  Cause:
  The primary cause of this error is that the contract start date in the CRM system does not match the contract start date in the ERP system. This can happen due to several reasons, including:
  
  Data Inconsistency: The contract was created or modified in one system without corresponding updates in the other system.
  Manual Changes: Users may have manually changed the contract start date in one system without reflecting that change in the other.
  Integration Issues: Problems in the middleware or integration layer that synchronizes data between CRM and ERP can lead to mismatches.
  Configuration Issues: Incorrect configuration settings in either system can lead to discrepancies in date handling.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check the Dates: Verify the contract start dates in both the CRM and ERP systems. You can do this by accessing the contract details in both systems and comparing the dates.
  
  
  Update the Dates: 
  
  If the date in CRM is correct, update the date in ERP to match it.
  If the date in ERP is correct, update the date in CRM to match it.
  
  
  
  Data Synchronization: Ensure that any changes made in one system are properly synchronized to the other system. This may involve re-running the data transfer or using the appropriate transaction codes to push updates.
  
  
  Review Integration Settings: If the issue persists, review the integration settings and middleware configurations to ensure that data is being transferred correctly between the systems.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be available.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a recurring problem.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in both CRM and ERP for managing contracts (e.g., CRM transaction codes for contract management, ERP transaction codes for contract updates).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Tools: If you are using middleware (like SAP PI/PO or SAP CPI), ensure that it is functioning correctly and that there are no errors in the data transfer logs.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ISU_UOCM035 error message.