How To Fix CRM_ISU_UOCM019 - Order &1 stuck in queue &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 019

• Message text: Order &1 stuck in queue &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM019 - Order &1 stuck in queue &2 ?

  The SAP error message CRM_ISU_UOCM019 indicates that an order (identified by &1) is stuck in a queue (identified by &2) in the SAP Customer Relationship Management (CRM) or Industry Solution for Utilities (ISU) system. This typically occurs in scenarios where there are issues with processing the order, which can be due to various reasons such as system configuration, data inconsistencies, or issues with the underlying processes.
  Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the order that prevents it from being processed.
  Queue Configuration: The queue may not be configured correctly, or there may be issues with the queue management settings.
  System Performance: High system load or performance issues can cause delays in processing orders.
  Dependencies: The order may depend on other processes or orders that have not been completed yet.
  Authorization Issues: Lack of proper authorizations for the user or process trying to process the order.
  
  Solutions:
  
  Check Order Data: Review the order details for any missing or incorrect information. Ensure that all required fields are filled out correctly.
  Queue Monitoring: Use transaction codes like SMQ1 (for outbound queues) or SMQ2 (for inbound queues) to monitor the status of the queues. Check for any errors or issues in the queue processing.
  Reprocess the Order: If the order is stuck due to a temporary issue, you may be able to reprocess it. This can often be done through the transaction code CRM_ORDER or relevant transaction for your specific order type.
  Check System Logs: Review system logs (transaction SLG1) for any error messages or warnings that could provide more context on why the order is stuck.
  Consult with Basis Team: If the issue seems to be related to system performance or configuration, consult with your SAP Basis team to check for any underlying system issues.
  Review Authorizations: Ensure that the user or process has the necessary authorizations to process the order.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, SMQ1, SMQ2, and SLG1 for monitoring and troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  Documentation: Review SAP documentation for CRM and ISU for best practices in order management and queue processing.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further investigation.