How To Fix CRM_ISU_PROFILE_DATA202 - The profile with external key & is currently locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_PROFILE_DATA - Consumption Object - Profile Data in CRM

• Message number: 202

• Message text: The profile with external key & is currently locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_PROFILE_DATA202 - The profile with external key & is currently locked ?

  The SAP error message CRM_ISU_PROFILE_DATA202 indicates that a specific profile with the given external key is currently locked. This typically occurs in the context of SAP Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU) when trying to access or modify a profile that is being used or edited by another user or process.
  Cause:
  
  Concurrent Access: Another user or process is currently editing or using the profile, which locks it for other users.
  Incomplete Transactions: A previous transaction that involved the profile may not have been completed properly, leaving it in a locked state.
  System Errors: There may be system errors or issues that have caused the profile to remain locked unintentionally.
  
  Solution:
  
  Check Lock Status: Use transaction code SM12 to check for locks on the profile. You can search for the external key to see if it is locked and by whom.
  Release Locks: If you find that the profile is locked by a user who is no longer active or if the lock is stale, you can manually release the lock from the SM12 transaction. Be cautious when doing this, as it may affect other users.
  Wait and Retry: If the lock is legitimate (i.e., another user is actively working on it), you may need to wait until they finish their work and the lock is released automatically.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check transaction SM37 to see if there are any jobs running that might be using the profile.
  Consult with Colleagues: If you are in a team environment, check with your colleagues to see if someone is currently working on the profile.
  System Administrator: If the issue persists and you cannot resolve it, contact your SAP system administrator for further assistance. They may have additional tools or permissions to investigate and resolve the issue.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To check background jobs.
  
  
  Documentation: Refer to SAP Help documentation for CRM and ISU for more details on profile management and locking mechanisms.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the error.