How To Fix CRM_ISU_CONSUM115 - Internal error when reading the profiles for point of delivery &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 115

• Message text: Internal error when reading the profiles for point of delivery &

What causes this issue?

An internal error has occurred.

System Response

Make a note of the actions that lead to this error.

How to fix this error?

Consult your SAP administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM115 - Internal error when reading the profiles for point of delivery & ?

  The SAP error message CRM_ISU_CONSUM115 indicates an internal error when the system is trying to read the profiles for a point of delivery (POD) in the context of Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU). This error can occur due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the point of delivery, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the CRM or ISU modules can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the profiles for the point of delivery.
  System Bugs: There may be bugs in the SAP system that cause this error under certain conditions.
  Database Issues: Problems with the database, such as corruption or connectivity issues, can also lead to this error.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE16 or SE11 to check the relevant tables for the point of delivery and ensure that all required data is present and correct.
  Look for any inconsistencies in the profiles associated with the point of delivery.
  
  
  
  Review Configuration:
  
  Verify the configuration settings in the CRM and ISU modules to ensure they are set up correctly.
  Check the customizing settings for the point of delivery profiles.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the profiles for the point of delivery.
  Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  Check for System Notes and Patches:
  
  Look for any SAP Notes related to this error message in the SAP Support Portal. There may be patches or updates available that address this specific issue.
  Apply any relevant support packages or updates to your SAP system.
  
  
  
  Database Check:
  
  If you suspect database issues, work with your database administrator to check for any problems or inconsistencies in the database.
  Perform database consistency checks if necessary.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16, SE11, SU53, and others that can help in troubleshooting.
  SAP Notes: Regularly check the SAP Support Portal for notes related to CRM and ISU errors.
  Documentation: Review the official SAP documentation for CRM and ISU for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_ISU_CONSUM115 error.