How To Fix CRM_ISU_CONSUM096 - System cannot uniquely determine values

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 096

• Message text: System cannot uniquely determine values

What causes this issue?

The profile values cannot be uniquely allocated, because several
profiles have been generated with the same consumption type.

System Response

Processing is terminated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM096 - System cannot uniquely determine values ?

  The SAP error message CRM_ISU_CONSUM096 ("System cannot uniquely determine values") typically occurs in the context of SAP Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU). This error indicates that the system is unable to uniquely identify certain values or data entries required for processing a transaction or operation.
  Causes:
  
  Ambiguous Data: The system may encounter multiple records that match the criteria for a particular operation, leading to ambiguity. This can happen if there are duplicate entries in the database or if the selection criteria are not specific enough.
  Configuration Issues: Incorrect or incomplete configuration settings in the CRM or ISU modules can lead to this error. This includes issues with master data, such as customer accounts, contracts, or service agreements.
  Missing Data: Required data fields may be missing or not properly filled out, causing the system to be unable to determine the necessary values.
  Data Inconsistencies: Inconsistencies in the data model or relationships between different entities (e.g., customers, contracts, services) can lead to this error.
  
  Solutions:
  
  Check for Duplicates: Review the relevant master data (e.g., customer accounts, contracts) to ensure there are no duplicate entries that could cause ambiguity.
  Refine Selection Criteria: If applicable, refine the selection criteria used in the transaction to ensure that it is specific enough to return a unique result.
  Review Configuration Settings: Check the configuration settings in the CRM and ISU modules to ensure they are set up correctly. This may involve reviewing the settings for business partners, contracts, and service agreements.
  Complete Required Fields: Ensure that all required fields in the transaction or data entry are filled out correctly. Missing information can lead to the system being unable to determine the necessary values.
  Data Consistency Checks: Perform data consistency checks to identify and resolve any inconsistencies in the data model. This may involve using SAP tools or reports designed for data validation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE16 (Data Browser) to check table entries or SPRO for configuration settings.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  Documentation: Review SAP documentation related to CRM and ISU for best practices in data management and configuration.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in CRM and ISU for further assistance.