How To Fix CRM_ISU_CONSUM081 - Hierarchy or category for object family &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 081

• Message text: Hierarchy or category for object family &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM081 - Hierarchy or category for object family &1 does not exist ?

  The SAP error message CRM_ISU_CONSUM081 indicates that there is an issue with the hierarchy or category for a specific object family in the SAP system. This error typically arises in the context of SAP Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU) when the system cannot find the required hierarchy or category for the specified object.
  Cause:
  
  Missing Hierarchy or Category: The most common cause of this error is that the hierarchy or category for the specified object family (denoted by &1 in the error message) has not been defined or is missing in the system.
  Configuration Issues: There may be configuration issues in the system where the object family is not properly set up in the relevant customizing settings.
  Data Inconsistencies: There could be inconsistencies in the master data or transactional data that reference the object family.
  
  Solution:
  
  
  Check Hierarchy/Category Configuration:
  
  Navigate to the relevant customizing settings in SAP (transaction code SPRO).
  Check the configuration for the object family in question to ensure that the hierarchy or category is defined correctly.
  If it is missing, you will need to create the necessary hierarchy or category.
  
  
  
  Maintain Object Family:
  
  Use transaction codes like CRMD_ORDER or ISU related transactions to maintain the object family and ensure that it is correctly linked to the required hierarchy or category.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any inconsistencies in the master data or transactional data that may be causing the error.
  Use transaction codes like SE16 or SE11 to view the relevant tables and check for missing entries.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific object family and its configuration to ensure that all necessary steps have been followed.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (CRM Order Management), and ISU-related transactions for utilities.
  SAP Notes: Search for SAP Notes related to CRM and ISU for any known issues or updates that may pertain to this error message.
  Documentation: Review the SAP Help Portal for detailed documentation on configuring object families, hierarchies, and categories in CRM and ISU.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ISU_CONSUM081 error message in your SAP system.