How To Fix CRM_ISU_CONSUM054 - Day Offset and Division do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 054

• Message text: Day Offset and Division do not match

What causes this issue?

You cannot combine the day offset &V1& and the division &V2&.
Define day offsets, depending on the division, in Customizing under the
path <LS>Customer Relationship Management -> Industry-Specific
Solutions -> Utilities Industry -> Profile </>.

System Response

Processing is terminated.

How to fix this error?

Correct your entries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM054 - Day Offset and Division do not match ?

  The SAP error message CRM_ISU_CONSUM054 indicates that there is a mismatch between the day offset and the division in the context of consumption data in the SAP IS-U (Utilities) module. This error typically arises when there is an inconsistency in the configuration or data entry related to consumption readings, particularly when dealing with time intervals and divisions.
  Cause:
  
  Configuration Issues: The day offset and division settings in the system may not be aligned. This can happen if the configuration for the consumption data is not set up correctly.
  Data Entry Errors: Incorrect data entry when recording consumption readings can lead to this error. For example, if the day offset is set to a certain value but the division does not correspond to that offset, the system will throw this error.
  Master Data Issues: Problems with the master data related to the contract accounts, such as incorrect settings for the billing or consumption types, can also lead to this error.
  
  Solution:
  
  
  Check Configuration:
  
  Review the configuration settings for the consumption data in the SAP IS-U module. Ensure that the day offset and division settings are correctly aligned.
  Navigate to the relevant configuration transaction (e.g., SPRO) and check the settings under the Utilities (IS-U) section.
  
  
  
  Validate Data Entry:
  
  Review the consumption readings that triggered the error. Ensure that the day offset and division values entered are correct and consistent.
  If necessary, correct any discrepancies in the data entry.
  
  
  
  Review Master Data:
  
  Check the master data for the relevant contract accounts and ensure that all settings related to consumption and billing are correctly configured.
  Make sure that the consumption types and billing types are set up properly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CRM_ISU_CONSUM054 error for any specific guidelines or recommendations.
  
  
  
  Testing:
  
  After making the necessary adjustments, perform tests to ensure that the error no longer occurs and that consumption data can be processed correctly.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or fixes related to this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ISU_CONS for consumption data management, and SPRO for configuration settings.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, as they can provide practical solutions and experiences from other users.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.