How To Fix CRM_IST_UI_ADJREQ104 - The creation is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

• Message number: 104

• Message text: The creation is not allowed

What causes this issue?

Creation of adjustment requests is not allowed, since a dispute case
cannot be created for at least one of the Event Detail Records (EDRs)
selected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Only select EDRs for which a dispute case can be created.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ104 - The creation is not allowed ?

  The SAP error message CRM_IST_UI_ADJREQ104: "The creation is not allowed" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when trying to create or modify an adjustment request or related document. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to create or modify the adjustment request.
  Configuration Settings: Certain configuration settings in the CRM system may restrict the creation of adjustment requests based on specific criteria (e.g., status of the document, type of request).
  Business Rules: There may be business rules or validations in place that prevent the creation of the request under certain conditions (e.g., if the request is already processed or if it does not meet specific criteria).
  System Status: The system status of the document or related objects may not allow for new entries (e.g., if the document is locked or in a completed state).
  Data Inconsistencies: There may be inconsistencies or missing data in the fields required for creating the adjustment request.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to create or modify adjustment requests. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Configuration: Check the configuration settings related to adjustment requests in the CRM system. This may involve consulting with a functional consultant or reviewing the customizing settings in transaction SPRO.
  Validate Business Rules: Review any business rules or validations that may be in place. Ensure that the conditions for creating an adjustment request are met.
  Check Document Status: Verify the status of the document or related objects. If the document is locked or in a completed state, it may need to be unlocked or reverted to a status that allows for modifications.
  Data Validation: Ensure that all required fields are filled out correctly and that there are no inconsistencies in the data being entered. This may involve checking for mandatory fields or specific value ranges.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_H, or others that may be used to manage adjustment requests.
  SAP Documentation: Review SAP documentation or help files related to CRM adjustment requests for more detailed information on the process and requirements.
  Support Community: Consider reaching out to the SAP Community or forums for additional insights from other users who may have encountered similar issues.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team to investigate further, as there may be underlying system issues that need to be addressed.