How To Fix CRM_IST_LOCK035 - Customer lock cannot be applied when Financial lock is active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_LOCK - Message Class for IST Lock Proposals

• Message number: 035

• Message text: Customer lock cannot be applied when Financial lock is active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_LOCK035 - Customer lock cannot be applied when Financial lock is active ?

  The SAP error message CRM_IST_LOCK035 indicates that a customer lock cannot be applied because a financial lock is currently active. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are conflicting locks on the same customer data, particularly when financial transactions are being processed.
  Cause:
  The error arises when:
  
  A financial lock is already in place for the customer record you are trying to access or modify.
  The system prevents simultaneous changes to ensure data integrity and consistency, especially when financial data is involved.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Lock: Determine which process or user has the financial lock on the customer record. You can use transaction codes like SM12 (to view and manage locks) to see the active locks in the system.
  
  
  Wait for Release: If the financial lock is temporary (e.g., due to a transaction being processed), you may need to wait until the process completes and the lock is released.
  
  
  Contact the User: If you identify a specific user or process holding the lock, you may need to contact them to understand why the lock is in place and if they can release it.
  
  
  Force Release (if necessary): If you have the necessary authorizations and it is safe to do so, you can manually delete the lock using transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the underlying process is still running.
  
  
  Check for Background Jobs: Sometimes, background jobs may hold locks. You can check transaction SM37 to see if there are any jobs running that might be causing the lock.
  
  
  Review Custom Code: If this issue occurs frequently, review any custom code or enhancements that might be causing locks to be held longer than necessary.
  
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks is crucial. Locks are used to prevent data inconsistencies when multiple users or processes try to access the same data simultaneously.
  Transaction Codes:
  
  SM12: Display and manage locks.
  SM37: Monitor background jobs.
  SM21: Check system logs for any related errors or warnings.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team for further assistance.