How To Fix CRM_IST_CONTRACT137 - Direct deactivation started (XI message identical to activation)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 137

• Message text: Direct deactivation started (XI message identical to activation)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT137 - Direct deactivation started (XI message identical to activation) ?

  The SAP error message CRM_IST_CONTRACT137 indicates that there is an issue related to the direct deactivation of a contract in the SAP CRM system. This error typically arises when there is an attempt to deactivate a contract that has not been properly activated or has inconsistencies in its status.
  Cause:
  
  Inconsistent Status: The contract may not be in a state that allows for direct deactivation. For example, if the contract is already in a deactivated state or if there are pending transactions associated with it.
  XI Message Issues: The error message mentions "XI message identical to activation," which suggests that there may be issues with the integration between SAP systems (e.g., SAP PI/PO) that handle the activation and deactivation processes.
  Data Integrity Issues: There may be data integrity issues within the contract or related objects that prevent the system from processing the deactivation correctly.
  
  Solution:
  
  Check Contract Status: Verify the current status of the contract in question. Ensure that it is in a state that allows for deactivation. If it is already deactivated, no further action may be needed.
  Review Related Transactions: Check for any open or pending transactions related to the contract that may be preventing deactivation. Resolve any issues with these transactions.
  Integration Monitoring: If the error is related to XI (Exchange Infrastructure), check the integration logs for any errors or issues that may have occurred during the activation or deactivation process. Ensure that the integration is functioning correctly.
  Data Consistency Check: Perform a data consistency check on the contract and related objects to identify and resolve any inconsistencies.
  Consult Documentation: Refer to SAP documentation or notes related to CRM contract management for any specific guidance on handling this error.
  Contact SAP Support: If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have taken.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view and manage contracts.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.