How To Fix CRM_IST_CONTRACT136 - Deactivation started via workflow for &1 (event ID: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 136

• Message text: Deactivation started via workflow for &1 (event ID: &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT136 - Deactivation started via workflow for &1 (event ID: &2) ?

  The SAP error message CRM_IST_CONTRACT136 indicates that a deactivation process for a contract has been initiated via a workflow. This message typically arises in the context of SAP Customer Relationship Management (CRM) when there are issues related to the workflow or the contract itself.
  Cause:
  
  Workflow Issues: The workflow responsible for deactivating the contract may not be configured correctly or may have encountered an error during execution.
  Contract Status: The contract may be in a status that does not allow for deactivation, or there may be dependencies that prevent the process from completing.
  Authorization Issues: The user or process executing the workflow may not have the necessary authorizations to perform the deactivation.
  Technical Errors: There could be underlying technical issues, such as database locks, missing data, or system configuration problems.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow configuration in transaction SWDD (Workflow Builder) to ensure that it is set up correctly and that all necessary steps are defined.
  Review Contract Status: Check the status of the contract in question to ensure it is eligible for deactivation. You can do this by navigating to the contract in the CRM system and reviewing its details.
  Authorization Check: Ensure that the user or process executing the workflow has the necessary authorizations. You can check this in transaction SU53 (Authorization Check) after the error occurs.
  Analyze Workflow Logs: Use transaction SWI1 (Workflow Overview) to analyze the workflow logs for any errors or warnings that may provide more context on why the deactivation failed.
  Check for Technical Issues: Look for any technical issues in the system, such as database locks or missing data. You may need to consult with your technical team or SAP Basis team for assistance.
  Re-trigger the Workflow: If the issue has been resolved, you may need to manually re-trigger the workflow for the contract deactivation.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM workflows and contract management to understand the expected behavior and configuration settings.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to engage SAP support for further assistance.