How To Fix CRM_ISPS_GCM012 - New Agreement item & was created with validity: &2 to &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISPS_GCM - Grantor Change Process

• Message number: 012

• Message text: New Agreement item & was created with validity: &2 to &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISPS_GCM012 - New Agreement item & was created with validity: &2 to &3 ?

  The SAP error message CRM_ISPS_GCM012 typically indicates that a new agreement item has been created with a validity period that is not aligned with the existing agreements or conditions in the system. This error often arises in the context of contract management or service agreements within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Validity Period Conflict: The new agreement item has a validity period that overlaps or conflicts with existing agreement items. This can happen if the start date or end date of the new item does not fit within the expected range of validity for the agreement.
  Incorrect Date Entry: The dates entered for the new agreement item may be incorrect or not formatted properly.
  System Configuration: There may be configuration settings in the CRM system that restrict the creation of new agreement items under certain conditions.
  
  Solution:
  
  Check Validity Dates: Review the validity dates of the new agreement item. Ensure that the start date is earlier than the end date and that it does not overlap with existing agreements.
  Adjust Dates: If there is a conflict, adjust the validity dates of the new agreement item to ensure they fit within the acceptable range.
  Review Existing Agreements: Look at the existing agreements to understand their validity periods and ensure that the new item aligns with them.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on creating agreement items and managing validity periods.
  System Configuration: If the issue persists, consult with your SAP administrator or technical team to review the system configuration and ensure that it allows for the creation of new agreement items under the desired conditions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to agreement management, such as CRMD_ORDER for managing orders and agreements.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  User Roles and Permissions: Ensure that the user creating the agreement has the necessary permissions to do so, as restrictions may lead to errors.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause without affecting production data.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.