How To Fix CRM_ISM099 - Program error: Contact SAP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM - IS-M: Messages for CRM-IS-Media Integration

• Message number: 099

• Message text: Program error: Contact SAP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM099 - Program error: Contact SAP ?

  The SAP error message "CRM_ISM099 Program error: Contact SAP" typically indicates that there is an unexpected issue or bug in the SAP system that requires attention. This error can occur in various scenarios, often related to the CRM (Customer Relationship Management) module. Here are some potential causes, solutions, and related information:
  Causes:
  
  Programmatic Errors: There may be a bug in the custom code or standard SAP code that is being executed.
  Data Inconsistencies: Inconsistent or corrupted data in the database can lead to unexpected behavior.
  Configuration Issues: Incorrect configuration settings in the CRM module may trigger this error.
  System Updates: Recent updates or patches may have introduced new bugs or incompatibilities.
  User Authorizations: Insufficient user authorizations can sometimes lead to unexpected errors.
  
  Solutions:
  
  Check SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that address this specific error. SAP frequently releases notes to fix known issues.
  Debugging: If you have access to the development environment, you can debug the program to identify the exact point of failure. This may require the assistance of a developer.
  Data Validation: Review the data being processed when the error occurs. Ensure that all required fields are populated and that the data is consistent.
  Configuration Review: Check the configuration settings in the CRM module to ensure they are set up correctly.
  Contact SAP Support: If the issue persists and you cannot find a resolution, it is advisable to contact SAP Support with detailed information about the error, including the transaction code, steps to reproduce the error, and any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: If you encounter this error during a specific transaction, note the transaction code as it can help in troubleshooting.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context.
  User Community: Engage with the SAP community forums or user groups, as other users may have encountered similar issues and can offer insights or solutions.
  
  Best Practices:
  
  Regularly apply SAP patches and updates to ensure that your system is up to date and to minimize the risk of encountering known bugs.
  Maintain good documentation of any custom developments to facilitate troubleshooting.
  Implement a robust testing process for any changes made to the system to catch errors before they affect end users.
  
  If you continue to experience issues, providing detailed information to SAP Support will help them assist you more effectively.