How To Fix CRM_ISA_VEHICLE011 - You are not authorized to access this info; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISA_VEHICLE -

• Message number: 011

• Message text: You are not authorized to access this info; contact system administrator

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISA_VEHICLE011 - You are not authorized to access this info; contact system administrator ?

  The SAP error message CRM_ISA_VEHICLE011 indicates that a user is not authorized to access specific information related to vehicles in the SAP CRM system. This error typically arises in the context of the Internet Sales Application (ISA) or when accessing vehicle-related data in the CRM module.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user does not have the necessary authorizations assigned to their user profile. This could be due to missing roles or authorizations related to vehicle data access.
  Role Configuration: The roles assigned to the user may not include the necessary permissions to view or manipulate vehicle-related information.
  Data Access Restrictions: There may be specific restrictions in place that limit access to certain data based on user roles or organizational structure.
  
  Solution:
  
  
  Check User Authorizations:
  
  The system administrator should review the user's authorization profile to ensure that the necessary roles and permissions are assigned.
  Use transaction code SU53 immediately after encountering the error to analyze the authorization check and identify which specific authorization is missing.
  
  
  
  Assign Necessary Roles:
  
  If the user lacks the required roles, the system administrator should assign the appropriate roles that include access to vehicle data. This may involve adding roles that contain the necessary authorization objects related to vehicle access.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects (e.g., CRM_VEHICLE, CRM_SALES, etc.) to ensure that the user has the necessary permissions to access vehicle-related transactions and data.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to authorization issues in CRM to ensure that all necessary configurations are in place.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01: User maintenance to manage user roles and authorizations.
  PFCG: Role maintenance to create or modify roles and assign authorization objects.
  SU53: Display authorization check to troubleshoot authorization issues.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the CRM_ISA_VEHICLE011 error.
  
  
  User Training: Ensure that users are trained on the importance of having the correct authorizations and how to request additional access if needed.
  
  
  If the issue persists after following these steps, it may be necessary to engage with SAP support for further assistance.