How To Fix CRM_IOBJECT012 - The item may only have one subitem with an individual object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IOBJECT - Messages for Individual Objects in Transaction

• Message number: 012

• Message text: The item may only have one subitem with an individual object

What causes this issue?

The item with product &v1& requires a subordinate individual object
according to the settings for item category &v2&. However, several
subordinate objects were assigned.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For items requiring individual objects as subordinate items, only a
quantity of 1 is permitted. If you wish to assign n (n>1) objects to a
product, enter n pairs "item/ subordinate item" with the product in the
main item, and an individual object in the subordinate item. When doing
this, also enter only a quantity of 1.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IOBJECT012 - The item may only have one subitem with an individual object ?

  The SAP error message CRM_IOBJECT012 indicates that there is an issue with the structure of the items in a transaction, specifically that an item can only have one subitem associated with an individual object. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with items and subitems in documents such as sales orders, service orders, or quotations.
  Cause:
  The error is caused by the following scenarios:
  
  Multiple Subitems: You are trying to create or modify an item that already has a subitem associated with it, and you are attempting to add another subitem to the same item.
  Incorrect Configuration: The system configuration may not allow multiple subitems for a single item, which is a design choice in the business process.
  Data Entry Error: There may be a mistake in the data entry where the user inadvertently tries to add more than one subitem.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Existing Subitems: Review the item in question to see if it already has a subitem assigned. If it does, you cannot add another one.
  Modify Existing Subitem: If you need to change the details of the existing subitem, do so instead of trying to add a new one.
  Delete Unnecessary Subitems: If there are subitems that are not needed, consider deleting them to allow for the addition of a new subitem if that is required.
  Review Configuration: If you believe that the business process should allow multiple subitems, consult with your SAP administrator or functional consultant to review the configuration settings in the system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling items and subitems in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_SERVICE to navigate to the relevant documents and check the item structure.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to modify items and subitems in the CRM system.
  Testing: If changes are made to the configuration, conduct thorough testing to ensure that the changes do not adversely affect other processes.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.