How To Fix CRM_IND_MESSAGE060 - Enter either product group or product category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IND_MESSAGE - Message class for Indirects

• Message number: 060

• Message text: Enter either product group or product category

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IND_MESSAGE060 - Enter either product group or product category ?

  The SAP error message CRM_IND_MESSAGE060, which states "Enter either product group or product category," typically occurs in the SAP Customer Relationship Management (CRM) module when a user is trying to create or modify a transaction (like a sales order, opportunity, or activity) that requires either a product group or a product category to be specified, but neither has been provided.
  Cause:
  
  Missing Input: The user has not entered a product group or product category in the relevant fields.
  Configuration Issues: The system may be configured in such a way that it mandates the entry of either a product group or product category for certain transactions.
  Data Entry Error: The user may have overlooked the fields or entered data incorrectly.
  
  Solution:
  
  
  Enter Required Information: 
  
  Go back to the transaction where the error occurred.
  Ensure that you fill in either the product group or the product category field. 
  If you are unsure which one to use, consult your product management or sales team for guidance.
  
  
  
  Check Configuration:
  
  If you believe that the fields should not be mandatory, check with your SAP administrator or consultant to review the configuration settings in the CRM system.
  They may need to adjust the settings in the relevant customizing transactions (like SPRO) to change the requirement for these fields.
  
  
  
  Validation:
  
  After entering the required information, validate the data to ensure that it meets any additional criteria that may be set in the system.
  
  
  
  User Training:
  
  If this error is common among users, consider providing training or documentation to help users understand the importance of these fields and how to fill them out correctly.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may relate to product management, such as CRM_ORDER, CRM_OPPORTUNITY, etc.
  Field Definitions: Understand the definitions and implications of product groups and product categories in your organization’s context.
  SAP Notes: Check SAP Notes or the SAP Support Portal for any known issues or updates related to this error message.
  User Roles: Ensure that users have the appropriate roles and authorizations to access and modify product-related information.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.