How To Fix CRM_IND_MESSAGE024 - Header not found; check your entry

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IND_MESSAGE - Message class for Indirects

• Message number: 024

• Message text: Header not found; check your entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IND_MESSAGE024 - Header not found; check your entry ?

  The SAP error message CRM_IND_MESSAGE024: Header not found; check your entry typically occurs in the SAP Customer Relationship Management (CRM) module when the system cannot find a corresponding header record for the item or transaction you are trying to process. This can happen in various contexts, such as when creating or modifying documents like sales orders, service orders, or other transactional records.
  Causes:
  
  Missing Header Record: The most common cause is that the header record (e.g., a sales order or service request) does not exist in the system, or it has been deleted.
  Incorrect Document Number: The document number you are trying to access may be incorrect or mistyped.
  Authorization Issues: The user may not have the necessary authorizations to view or modify the header record.
  Data Inconsistencies: There may be inconsistencies in the database, such as missing entries or corruption.
  Incorrect Transaction Type: The transaction type you are using may not correspond to the expected header type.
  
  Solutions:
  
  Verify Document Number: Double-check the document number you are entering to ensure it is correct and exists in the system.
  Check for Header Existence: Use transaction codes like CRMD_ORDER or VA03 (for sales orders) to search for the header record and confirm its existence.
  Review Authorizations: Ensure that the user has the necessary permissions to access the header record. This may involve checking roles and authorizations in the user profile.
  Consult Logs: Check system logs or error logs for any additional information that might indicate why the header is not found.
  Data Consistency Check: If you suspect data inconsistencies, you may need to run consistency checks or consult with your SAP Basis team to investigate further.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, VA03, or SE11 (for data dictionary) to help troubleshoot the issue.
  SAP Notes: Search the SAP Support Portal for any specific notes related to CRM_IND_MESSAGE024 for additional context or patches.
  Documentation: Review SAP documentation or help files related to the specific CRM module you are working with for more detailed guidance on handling header records.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.