How To Fix CRM_ICM_UI_BP002 - Communication data: country code and phone number are both required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_BP - ICM BP messages only from the UI

• Message number: 002

• Message text: Communication data: country code and phone number are both required

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_BP002 - Communication data: country code and phone number are both required ?

  The SAP error message "CRM_ICM_UI_BP002 Communication data: country code and phone number are both required" typically occurs in the SAP Customer Relationship Management (CRM) system when you are trying to create or update a business partner (BP) or communication data without providing both a country code and a phone number. This is a validation error indicating that both fields are mandatory for the system to process the communication data correctly.
  Cause:
  
  Missing Data: The country code or phone number fields are left blank when trying to save the communication data.
  Incorrect Configuration: The system may be configured to require both fields for certain business processes, and if they are not filled out, the error will trigger.
  User Input Error: The user may have overlooked entering the required information.
  
  Solution:
  To resolve this error, you should ensure that both the country code and phone number are provided in the communication data. Here are the steps to do this:
  
  
  Check Input Fields: Go to the communication data section of the business partner record and ensure that both the country code and phone number fields are filled in.
  
  
  Enter Valid Data:
  
  Country Code: This should be a valid country code (e.g., "US" for the United States, "DE" for Germany).
  Phone Number: Enter a valid phone number that corresponds to the country code.
  
  
  
  Validation: After entering the required information, try to save the record again. Ensure that there are no additional validation rules that might be causing the error.
  
  
  Review Configuration: If you are consistently encountering this error, it may be worth reviewing the configuration settings in the SAP system to ensure that the requirements for communication data are set correctly.
  
  
  Consult Documentation: If you are unsure about the required formats for the country code and phone number, refer to the SAP documentation or help resources for guidance.
  
  
  Related Information:
  
  Business Partner (BP): In SAP CRM, a business partner can represent a customer, vendor, or other entities. Properly maintaining communication data is crucial for effective customer relationship management.
  Country Codes: These are typically defined by ISO standards. Ensure that you are using the correct format and codes.
  Phone Number Formats: Different countries have different formats for phone numbers. Make sure to follow the local conventions for the phone number you are entering.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error message.