How To Fix CRM_ICM_UI_ACT002 - Main party involved must be a person and not an organization

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_ACT - ICM activity message class

• Message number: 002

• Message text: Main party involved must be a person and not an organization

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_ACT002 - Main party involved must be a person and not an organization ?

  The SAP error message "CRM_ICM_UI_ACT002: Main party involved must be a person and not an organization" typically occurs in the SAP Customer Relationship Management (CRM) module when you are trying to create or modify a business transaction (like a service request, activity, or interaction) and the system expects the main party involved to be a person (individual) rather than an organization (company or group).
  Cause:
  
  Incorrect Party Type: The main party involved in the transaction is set as an organization instead of a person. This can happen if the wrong business partner type is selected when creating or editing the transaction.
  Configuration Settings: The system configuration may require that certain transactions must involve a person as the main party, which is common in scenarios where personal interaction is necessary.
  Data Entry Error: During data entry, the user may have mistakenly selected an organization instead of a person.
  
  Solution:
  
  
  Change the Main Party: 
  
  Go to the transaction where the error occurred.
  Identify the main party involved in the transaction.
  Change the main party from an organization to a person. This usually involves selecting a different business partner that is categorized as a person.
  
  
  
  Check Business Partner Settings:
  
  Ensure that the business partner you are trying to use is correctly set up in the system as a person. You can do this by navigating to the business partner master data and checking the type.
  
  
  
  Review Configuration:
  
  If you have access to configuration settings, review the settings related to the transaction type you are working with. Ensure that the system is configured to allow organizations where appropriate, or adjust the requirements to fit your business process.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific guidance on the transaction you are working with, as there may be additional requirements or settings that need to be adjusted.
  
  
  
  Related Information:
  
  Business Partner Roles: In SAP CRM, business partners can have different roles (e.g., person, organization). Understanding these roles is crucial for correctly setting up transactions.
  Transaction Types: Different transaction types may have different requirements for the main party involved. Familiarize yourself with the specific requirements for the transaction you are working on.
  User Permissions: Ensure that you have the necessary permissions to change business partner details or transaction settings, as restrictions may prevent you from making the required changes.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance based on your specific system configuration and business processes.