How To Fix CRM_ICM_REL074 - ICM Matrix: 5x5 Matrix

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 074

• Message text: ICM Matrix: 5x5 Matrix

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL074 - ICM Matrix: 5x5 Matrix ?

  The SAP error message CRM_ICM_REL074, which refers to the "ICM Matrix: 5x5 Matrix," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC) and its configuration.
  
  Cause:
  The error message CRM_ICM_REL074 usually indicates that there is an issue with the configuration of the Interaction Center Matrix. This matrix is used to define the relationships between different elements in the CRM system, such as business partners, products, and services. The specific cause of this error can vary, but common reasons include:
  
  Incomplete Configuration: The ICM matrix may not be fully configured, leading to missing relationships or entries.
  Data Inconsistencies: There may be inconsistencies in the data that the matrix is trying to process, such as missing or incorrect entries.
  Version Mismatch: The version of the CRM system may not be compatible with the configuration settings or data being used.
  
  
  Solution:
  To resolve the CRM_ICM_REL074 error, you can