How To Fix CRM_ICM_REL074 - ICM Matrix: 5x5 Matrix

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 074

• Message text: ICM Matrix: 5x5 Matrix

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL074 - ICM Matrix: 5x5 Matrix ?

  The SAP error message CRM_ICM_REL074, which refers to the "ICM Matrix: 5x5 Matrix," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC) and its configuration.
  Cause:
  The error message CRM_ICM_REL074 usually indicates that there is an issue with the configuration of the Interaction Center Matrix. This matrix is used to define the relationships between different elements in the CRM system, such as business partners, products, and services. The specific cause of this error can vary, but common reasons include:
  
  Incomplete Configuration: The ICM matrix may not be fully configured, leading to missing relationships or entries.
  Data Inconsistencies: There may be inconsistencies in the data that the matrix is trying to process, such as missing or incorrect entries.
  Version Mismatch: The version of the CRM system may not be compatible with the configuration settings or data being used.
  
  Solution:
  To resolve the CRM_ICM_REL074 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the Interaction Center and ensure that the ICM matrix is fully defined. This includes checking all necessary relationships and entries.
  Use transaction codes like SPRO to access the configuration settings and navigate to the relevant sections for the Interaction Center.
  
  
  
  Validate Data:
  
  Review the data being used in the ICM matrix. Ensure that all required entries are present and that there are no inconsistencies.
  Check for any missing business partners, products, or services that should be included in the matrix.
  
  
  
  Review Logs:
  
  Check the application logs for any additional error messages or warnings that may provide more context about the issue.
  Use transaction code SLG1 to view application logs related to the CRM system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the ICM matrix for any specific guidelines or troubleshooting steps that may apply to your version of the CRM system.
  
  
  
  Seek Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM and Interaction Center configurations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SLG1 (for logs), and CRMD_ORDER (for managing CRM orders).
  SAP Notes: Search for SAP Notes related to CRM_ICM_REL074 in the SAP Support Portal for any patches or updates that may address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_ICM_REL074 error in your SAP system.