How To Fix CRM_ICM_REL060 - Note deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 060

• Message text: Note deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL060 - Note deleted ?

  The SAP error message "CRM_ICM_REL060: Note deleted" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) functionalities. This error indicates that a note or entry that was expected to be present in the system has been deleted or is no longer available.
  Cause:
  
  Deleted Notes: The most straightforward cause is that a note that was previously created or referenced has been deleted from the system.
  Data Inconsistency: There may be inconsistencies in the database or issues with data integrity, leading to references to non-existent notes.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access certain notes, leading to the perception that they are deleted.
  System Configuration: Incorrect configuration settings in the CRM system can also lead to this error.
  
  Solution:
  
  Check Note Existence: Verify if the note in question still exists in the system. You can do this by searching for the note in the relevant transaction or table.
  Review Deletion Logs: If the note was deleted, check the deletion logs to understand when and why it was removed. This can help in determining if it was an intentional action or an error.
  Recreate the Note: If the note is essential for your processes, consider recreating it if possible.
  Authorization Check: Ensure that the user has the necessary authorizations to access the notes. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  Data Consistency Check: Run consistency checks in the CRM system to identify and resolve any data integrity issues.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may provide additional insights or patches related to this error.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They may provide specific patches or updates that address this error.
  Documentation: Review the official SAP documentation for CRM and ICM to understand the context of notes and how they are managed within the system.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_ICM_REL060: Note deleted" error in your SAP CRM system.