How To Fix CRM_ICM_REL051 - Cannot create a relationship between two internal/external employees

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 051

• Message text: Cannot create a relationship between two internal/external employees

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL051 - Cannot create a relationship between two internal/external employees ?

  The SAP error message CRM_ICM_REL051 indicates that the system is unable to create a relationship between two internal or external employees. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to establish a relationship between business partners (BPs) or employees in the system.
  Causes:
  
  Invalid Employee Data: The employee data for either the source or target may be incomplete or incorrect. This could include missing mandatory fields or incorrect data formats.
  Relationship Type Restrictions: The type of relationship you are trying to create may not be allowed between the specified employee types (e.g., internal vs. external).
  Business Partner Status: One or both of the employees may be in a status that does not allow for relationships to be created (e.g., inactive).
  Authorization Issues: The user attempting to create the relationship may not have the necessary authorizations to perform this action.
  Configuration Issues: There may be configuration settings in the system that restrict the creation of certain types of relationships.
  
  Solutions:
  
  Check Employee Data: Verify that both employees have complete and valid data. Ensure that all mandatory fields are filled out correctly.
  Review Relationship Type: Ensure that the relationship type you are trying to create is valid for the employee types involved. Consult the configuration settings for allowed relationships.
  Check Status: Confirm that both employees are active and eligible to have relationships created. If one is inactive, consider reactivating it or using a different employee.
  Authorization Check: Ensure that the user has the necessary permissions to create relationships. This may involve checking roles and authorizations in the SAP system.
  Consult Configuration: If the issue persists, consult with your SAP administrator or functional consultant to review the configuration settings related to business partner relationships.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to check the details of the employees involved.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal or documentation related to CRM and business partner management for more insights on relationships and configurations.
  
  If the problem continues after checking these areas, it may be beneficial to engage with SAP support or your internal IT team for further investigation.