How To Fix CRM_ICM_REL048 - Cannot make changes to case/lead '&1'

CRM_ICM_REL048 - Overview

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 048

• Message text: Cannot make changes to case/lead '&1'

What causes this issue?

Cannot make changes to the case or lead; either you do not have
authorization or the case or lead is completed or closed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The case or lead cannot be changed

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_ICM_REL048 - Details

• The SAP error message CRM_ICM_REL048, which states "Cannot make changes to case/lead '&1'," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to modify a case or lead that is in a status that does not allow changes. This can happen for several reasons, including:
  Causes:
  
  Status Restrictions: The case or lead may be in a status that is locked for editing. For example, if the case is closed or completed, the system may prevent any changes.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the case or lead.
  Business Rules: There may be specific business rules or configurations in place that restrict changes to certain cases or leads based on their type or status.
  Technical Issues: There could be a technical issue or bug in the system that is causing the error.
  
  Solutions:
  
  Check Status: Verify the status of the case or lead. If it