How To Fix CRM_ICM_REL042 - Relationship type, source and/or target entity type are missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 042

• Message text: Relationship type, source and/or target entity type are missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL042 - Relationship type, source and/or target entity type are missing ?

  The SAP error message CRM_ICM_REL042 indicates that there is an issue with the relationship type in the context of the Interaction Center (IC) in SAP CRM. Specifically, it suggests that either the relationship type, the source entity type, or the target entity type is missing or not properly defined in the system.
  Cause:
  
  Missing Configuration: The relationship type may not be configured correctly in the system. This could be due to missing entries in the customizing settings for relationship types.
  Incorrect Data Entry: The data being processed may have incorrect or incomplete entries for the relationship type, source entity, or target entity.
  Custom Development Issues: If there are custom developments or enhancements in the system, they may not be handling the relationship types correctly.
  Transport Issues: If the configuration was transported from another system, there may have been issues during the transport that led to missing data.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the section for defining relationship types.
  Ensure that the relationship type you are trying to use is defined and that both the source and target entity types are correctly specified.
  
  
  
  Validate Data:
  
  Review the data being processed to ensure that all required fields are filled out correctly.
  Check if the source and target entities are valid and exist in the system.
  
  
  
  Review Custom Code:
  
  If there are any custom developments, review the code to ensure that it correctly handles the relationship types and does not inadvertently omit required information.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings that might indicate missing configuration.
  Ensure that all necessary customizing settings were included in the transport request.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO to access the IMG, or CRMD_ORDER to check the order management settings.
  Documentation: Refer to SAP Help documentation for detailed information on configuring relationship types in CRM.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.