How To Fix CRM_ICM_REL028 - Relationship '&2' already exists between '&1' and '&3'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 028

• Message text: Relationship '&2' already exists between '&1' and '&3'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL028 - Relationship '&2' already exists between '&1' and '&3' ?

  The SAP error message CRM_ICM_REL028 indicates that there is an attempt to create a relationship between two entities (e.g., business partners, customers, etc.) that already exists in the system. The message format typically includes placeholders for the entities involved, where '&1' represents the first entity, '&2' represents the type of relationship, and '&3' represents the second entity.
  Cause:
  The error occurs when:
  
  You are trying to create a relationship that is already defined in the system.
  There may be a duplicate entry in the relationship table for the specified entities.
  The system is enforcing data integrity rules that prevent the creation of duplicate relationships.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Relationships:
  
  Use the relevant transaction code (e.g., BP for Business Partner) to check the existing relationships between the two entities. Look for the relationship type specified in the error message.
  
  
  
  Review Relationship Types:
  
  Ensure that you are not trying to create a relationship of the same type that already exists. If the relationship is indeed already present, you may not need to create it again.
  
  
  
  Modify or Delete Existing Relationship:
  
  If the existing relationship is incorrect or needs to be updated, you can modify or delete it as necessary. Use the appropriate transaction to manage relationships.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to relationship management in CRM to understand the specific relationship types and their implications.
  
  
  
  Check for Data Consistency:
  
  Ensure that there are no inconsistencies in the data that might be causing the system to misinterpret the relationship status.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to Business Partner management (e.g., BP, CRMD_ORDER, etc.).
  Relationship Types: Understand the different types of relationships that can be established in SAP CRM and their business implications.
  Data Model: Review the data model for CRM to understand how relationships are stored and managed.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.