How To Fix CRM_ICM_REL010 - No result found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 010

• Message text: No result found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL010 - No result found ?

  The SAP error message "CRM_ICM_REL010 No result found" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or when trying to retrieve data related to a specific query or transaction. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  No Matching Data: The most common cause is that the query or search criteria you are using does not match any existing records in the database. This could be due to incorrect input values or filters.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view the data being queried, leading to no results being displayed.
  
  
  Data Synchronization Issues: If the data in the CRM system is not synchronized with other systems (like ERP), it may lead to discrepancies and result in no data being found.
  
  
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, affecting the ability to retrieve data.
  
  
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the application server.
  
  
  Solutions:
  
  
  Check Input Criteria: Review the search criteria you are using. Ensure that the values entered are correct and that they correspond to existing records in the system.
  
  
  Review Authorizations: Verify that the user has the necessary permissions to access the data. This may involve checking roles and authorizations in the SAP system.
  
  
  Data Synchronization: If applicable, check the synchronization status between the CRM and other systems. Ensure that data is up-to-date and consistent across systems.
  
  
  Configuration Review: Consult with your SAP administrator or functional consultant to review the configuration settings related to the Interaction Center and ensure they are set up correctly.
  
  
  Technical Support: If the issue persists, consider reaching out to your IT support team or SAP support for further investigation. They can check for any technical issues or logs that may provide more insight into the problem.
  
  
  Related Information:
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for order management or CRMD_ORDERADM_H for order administration.
  
  
  Documentation: Review the official SAP documentation for CRM and Interaction Center for more detailed information on configuration and troubleshooting.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to identify the cause of the "CRM_ICM_REL010 No result found" error and implement a suitable solution.