How To Fix CRM_ICM_OOS_APPL007 - Object is assigned to more than one case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_OOS_APPL - ICM: Messages for OOS Application

• Message number: 007

• Message text: Object is assigned to more than one case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_OOS_APPL007 - Object is assigned to more than one case ?

  The SAP error message CRM_ICM_OOS_APPL007 indicates that an object (such as a business partner, product, or service request) is assigned to more than one case in the SAP Customer Relationship Management (CRM) system. This can lead to conflicts or inconsistencies in data handling, as the system expects each object to be uniquely associated with a single case.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Duplicate Assignments: The object has been inadvertently assigned to multiple cases, which is not allowed in the system.
  Data Integrity Issues: There may be issues with data integrity, such as incorrect data entries or system errors that have led to multiple associations.
  Configuration Settings: The system configuration may not allow for multiple assignments of the same object to different cases.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Identify Duplicate Assignments:
  
  Use transaction codes like CRMD_ORDER or relevant reports to check the assignments of the object in question.
  Look for the specific object (e.g., business partner, product) and see where it is assigned.
  
  
  
  Remove Duplicate Assignments:
  
  Once you identify the cases where the object is assigned, you can either:
  
  Remove the object from one of the cases.
  Reassign the object to the correct case if it was assigned incorrectly.
  
  
  
  
  
  Check for Data Integrity:
  
  Ensure that there are no underlying data integrity issues. This may involve checking for inconsistencies in the database or running data consistency checks.
  
  
  
  Review Configuration Settings:
  
  If the issue persists, review the configuration settings in the CRM system to ensure that they align with your business processes. You may need to consult with your SAP administrator or a functional consultant.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  After making changes, test the scenario to ensure that the error no longer occurs and that the object can be assigned correctly.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that can help you navigate and manage cases in SAP CRM.
  SAP Documentation: Refer to SAP Help documentation for detailed information on case management and object assignments.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to make changes to case assignments.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM for further assistance.