How To Fix CRM_ICM_OOS_APPL006 - Assigned object is not a case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_OOS_APPL - ICM: Messages for OOS Application

• Message number: 006

• Message text: Assigned object is not a case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_OOS_APPL006 - Assigned object is not a case ?

  The SAP error message CRM_ICM_OOS_APPL006 with the description "Assigned object is not a case" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to perform an operation on an object that is expected to be a case, but the system identifies it as a different type of object.
  Cause:
  
  Incorrect Object Type: The object you are trying to work with (e.g., a service request, activity, or another CRM object) is not classified as a case in the system.
  Configuration Issues: There may be configuration settings in the CRM system that are not correctly set up to recognize the object as a case.
  Data Integrity Issues: The object might have been incorrectly created or modified, leading to a mismatch in its classification.
  User Authorization: The user may not have the necessary permissions to access or manipulate the case object.
  
  Solution:
  
  Verify Object Type: Check the object you are trying to access. Ensure that it is indeed a case and not another type of object. You can do this by reviewing the object type in the CRM system.
  Check Configuration: Review the configuration settings in the CRM system to ensure that the object types are correctly defined and that the system is set up to recognize cases appropriately.
  Data Validation: Validate the data associated with the object. If the object was created through a custom process or integration, ensure that it adheres to the expected structure and classification.
  User Permissions: Ensure that the user has the necessary permissions to access and manipulate case objects. This may involve checking roles and authorizations in the SAP system.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM and case management for any specific guidelines or troubleshooting steps.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to case management, such as CRMD_ORDER for managing CRM orders and cases.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.