How To Fix CRM_ICM_OOS009 - Saving operation organizational structure failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_OOS - ICM: Message Class - Operation Organizational Structure

• Message number: 009

• Message text: Saving operation organizational structure failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_OOS009 - Saving operation organizational structure failed ?

  The SAP error message CRM_ICM_OOS009 indicates that there was a failure in saving the operation organizational structure in the SAP CRM system. This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to make changes to the organizational structure.
  Data Inconsistencies: There may be inconsistencies or missing data in the organizational structure that prevent the save operation from completing successfully.
  Configuration Errors: Incorrect configuration settings in the organizational management (OM) or CRM settings can lead to this error.
  Technical Issues: There could be underlying technical issues, such as database locks or system performance problems.
  Missing Dependencies: Required dependencies or related objects may not be properly defined or may be missing.
  
  Solutions:
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to modify the organizational structure. This can be done by reviewing the user's roles and permissions in the SAP system.
  
  
  Validate Data: Review the data being saved for any inconsistencies or missing information. Ensure that all required fields are filled out correctly and that there are no duplicate entries.
  
  
  Review Configuration: Check the configuration settings in the SAP CRM and Organizational Management modules. Ensure that all settings are correctly defined and that there are no errors in the configuration.
  
  
  Check for Locks: Use transaction codes like SM12 to check for any database locks that might be preventing the save operation. If locks are found, they may need to be released.
  
  
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  Technical Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may need to perform a deeper analysis of the system logs and configurations.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and OOCU for organizational structure management.
  Documentation: Review SAP documentation related to CRM and organizational management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.