How To Fix CRM_ICM_MAT011 - Selected information reliability &1 is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_MAT - Message class for ICM 5x5 Matrix

• Message number: 011

• Message text: Selected information reliability &1 is not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_MAT011 - Selected information reliability &1 is not valid ?

  The SAP error message CRM_ICM_MAT011 indicates that the selected information reliability (or "information reliability") for a specific context is not valid. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with information related to business partners, products, or other master data.
  Cause:
  The error can be caused by several factors, including:
  
  
  Invalid Information Reliability Value: The value for information reliability that you are trying to use may not be defined in the system or may not be valid for the specific context in which you are working.
  
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent the proper mapping or recognition of the information reliability values.
  
  
  Data Inconsistencies: There could be inconsistencies in the master data or transactional data that lead to the system not recognizing the information reliability.
  
  
  Missing Customization: If the system has been customized, it is possible that the customization does not include the necessary settings for the information reliability.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Information Reliability Values:
  
  Go to the relevant customizing settings in SAP (Transaction SPRO).
  Navigate to the section for CRM and check the settings for information reliability.
  Ensure that the value you are trying to use is defined and valid.
  
  
  
  Review Master Data:
  
  Check the master data (e.g., business partners, products) to ensure that the information reliability is correctly assigned and that there are no inconsistencies.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to information reliability in the CRM system.
  Ensure that all necessary settings are in place and that there are no missing entries.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more information on the specific context in which the error occurs.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE80 (Object Navigator), or SPRO (Customizing).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP Help Portal for detailed information on CRM configuration and error handling.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.