How To Fix CRM_ICM_INT003 - Unification BAdI called

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_INT - Message class for ICM BDOC

• Message number: 003

• Message text: Unification BAdI called

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_INT003 - Unification BAdI called ?

  The SAP error message CRM_ICM_INT003, which indicates that the "Unification BAdI called," typically arises in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and its integration with other components.
  
  Cause:
  The error message CRM_ICM_INT003 is generally related to issues in the implementation of the Business Add-In (BAdI) for unification. This can occur due to several reasons, including:
  
  BAdI Implementation Issues: The BAdI may not be implemented correctly, or the implementation may not be activated.
  Data Inconsistencies: There may be inconsistencies in the data being processed, which can lead to the BAdI not functioning as expected.
  Configuration Errors: Incorrect configuration settings in the CRM system or related components can lead to this error.
  Missing Dependencies: The BAdI might depend on other components or settings that are not properly configured or are missing.
  
  
  Solution:
  To resolve the CRM_ICM_INT003 error, you can follow these steps:
  
  
  Check BAdI Implementation:
  
  Go to transaction SE19 (BAdI