How To Fix CRM_ICM_DOC021 - Authorization check failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 021

• Message text: Authorization check failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC021 - Authorization check failed ?

  The SAP error message CRM_ICM_DOC021, which indicates that an authorization check has failed, typically occurs in the context of the SAP Customer Relationship Management (CRM) module. This error can arise when a user attempts to access a transaction or document for which they do not have the necessary authorizations.
  
  Cause:
  
  Missing Authorizations: The most common cause is that the user does not have the required authorization objects assigned to their user profile. This could be due to missing roles or incorrect role assignments.
  Role Changes: If roles have been modified or removed, users may lose access to certain functionalities.
  Authorization Object Restrictions: Specific authorization objects related to CRM transactions may not be properly configured or assigned.
  User Profile Issues: The user profile may not be correctly set up, or the user may be logged in with a different profile that lacks the necessary permissions.
  
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to