How To Fix CRM_ICM_DOC021 - Authorization check failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 021

• Message text: Authorization check failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC021 - Authorization check failed ?

  The SAP error message CRM_ICM_DOC021, which indicates that an authorization check has failed, typically occurs in the context of the SAP Customer Relationship Management (CRM) module. This error can arise when a user attempts to access a transaction or document for which they do not have the necessary authorizations.
  Cause:
  
  Missing Authorizations: The most common cause is that the user does not have the required authorization objects assigned to their user profile. This could be due to missing roles or incorrect role assignments.
  Role Changes: If roles have been modified or removed, users may lose access to certain functionalities.
  Authorization Object Restrictions: Specific authorization objects related to CRM transactions may not be properly configured or assigned.
  User Profile Issues: The user profile may not be correctly set up, or the user may be logged in with a different profile that lacks the necessary permissions.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to see which authorization check failed. This will provide insight into the specific authorization object that is missing.
  Review the user’s roles and authorizations using transaction code SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Assign Missing Roles:
  
  If the user is missing roles, assign the necessary roles that include the required authorizations. This may involve working with your SAP security team.
  
  
  
  Modify Authorization Objects:
  
  If the authorization objects are incorrectly configured, you may need to adjust the settings in the role or authorization profile to include the necessary permissions.
  
  
  
  Testing:
  
  After making changes, have the user log out and log back in to ensure that the new authorizations take effect. Test the transaction again to confirm that the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization’s internal guidelines for specific authorization requirements related to the CRM transactions being accessed.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects for CRM, such as CRM_ORDER, CRM_ORDER_MAINTAIN, etc.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on authorization checks in CRM.
  
  If the issue persists after following these steps, it may be necessary to engage with your SAP Basis or security team for further investigation and resolution.