How To Fix CRM_ICM_DOC020 - Keyword could not be changed; Document write-protected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 020

• Message text: Keyword could not be changed; Document write-protected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC020 - Keyword could not be changed; Document write-protected ?

  The SAP error message "CRM_ICM_DOC020: Keyword could not be changed; Document write-protected" typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to modify a document or an object that is currently in a write-protected state. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Document Status: The document may be in a status that does not allow changes. For example, it could be completed, archived, or in a finalized state.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the document.
  Locking Mechanism: The document might be locked by another user or process, preventing any modifications.
  Configuration Settings: Certain configuration settings in the CRM system may enforce write protection on specific documents or objects.
  
  Solutions:
  
  Check Document Status: Verify the status of the document. If it is in a completed or finalized state, you may need to change its status or create a new version of the document.
  Review Authorizations: Ensure that the user has the appropriate authorizations to modify the document. This can be checked in the user roles and profiles.
  Unlock the Document: If the document is locked, identify the user or process that has locked it and request that they release the lock.
  Consult Configuration: Review the configuration settings related to document management in your CRM system. If necessary, consult with your SAP Basis or configuration team to adjust settings that may be enforcing write protection.
  Use Transaction Codes: If applicable, use transaction codes like SWI1 to check for any workflow-related locks or SM12 to see if there are any database locks on the document.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for CRM and document management to understand the lifecycle of documents and the implications of different statuses.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.