How To Fix CRM_ICM_DOC020 - Keyword could not be changed; Document write-protected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 020

• Message text: Keyword could not be changed; Document write-protected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC020 - Keyword could not be changed; Document write-protected ?

  The SAP error message "CRM_ICM_DOC020: Keyword could not be changed; Document write-protected" typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to modify a document or an object that is currently in a write-protected state. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Document Status: The document may be in a status that does not allow changes. For example, it could be completed, archived, or in a finalized state.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the document.
  Locking Mechanism: The document might be locked by another user or process, preventing any modifications.
  Configuration Settings: Certain configuration settings in the CRM system may enforce write protection on specific documents or objects.
  
  Solutions:
  
  Check Document Status: Verify the status of the document. If it is in a completed or finalized state, you may need to change