How To Fix CRM_ICM_DOC005 - Document check-in failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 005

• Message text: Document check-in failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC005 - Document check-in failed ?

  The SAP error message CRM_ICM_DOC005, which indicates that "Document check-in failed," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with the document management system (DMS) or the integration between CRM and the document storage system.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to check in documents.
  Document Storage Configuration: There may be issues with the configuration of the document storage system (e.g., ArchiveLink).
  Network Issues: Connectivity problems between the SAP system and the document storage system can lead to failures.
  File Size Limitations: The document being checked in may exceed size limits set in the system.
  Document Type Restrictions: The document type being uploaded may not be allowed in the current configuration.
  System Errors: There may be temporary system errors or inconsistencies in the database.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform document check-in operations. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Configuration: Verify the configuration settings for the document management system, including ArchiveLink settings. Ensure that the document storage paths and settings are correctly configured.
  Network Connectivity: Check the network connection between the SAP system and the document storage system. Ensure that there are no firewalls or network issues blocking the connection.
  File Size and Type: Confirm that the document being uploaded does not exceed the maximum file size limit and that it is of an allowed document type.
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  Retry the Operation: Sometimes, simply retrying the check-in operation after a short period can resolve temporary issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  Documentation: Review the official SAP documentation for CRM and DMS for best practices and configuration guidelines.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ICM_DOC005 error effectively.