How To Fix CRM_ICM_DOC001 - Document check-out failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 001

• Message text: Document check-out failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC001 - Document check-out failed ?

  The SAP error message CRM_ICM_DOC001, which indicates that "Document check-out failed," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with checking out a document from the document management system (DMS) or when trying to access documents linked to a business object.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to check out the document.
  Document Locking: The document might be locked by another user or process, preventing checkout.
  Network Issues: Connectivity problems between the SAP system and the document storage location can lead to checkout failures.
  Document Not Found: The document may not exist in the specified location or may have been deleted.
  Configuration Issues: Incorrect configuration settings in the DMS or CRM system can lead to errors during document handling.
  System Performance: High system load or performance issues can also cause timeouts or failures during document operations.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access and check out the document. This can be done by reviewing the user's roles and permissions in the SAP system.
  Verify Document Status: Check if the document is currently locked by another user. If so, wait until it is released or contact the user who has it locked.
  Network Connectivity: Ensure that there are no network issues affecting the connection to the document storage. Test the connection and resolve any network problems.
  Document Existence: Verify that the document exists in the system and is accessible. You can do this by searching for the document in the DMS.
  Review Configuration: Check the configuration settings for the DMS and ensure that they are correctly set up. This may involve consulting with your SAP Basis or DMS administrator.
  System Performance: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling document operations during off-peak hours.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_ICM_DOC001 error. SAP frequently updates its knowledge base with solutions for common errors.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CV01N (Create Document), CV02N (Change Document), and CV03N (Display Document) for managing documents in DMS.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context for troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult with SAP directly for further assistance.