How To Fix CRM_ICI014 - No traces found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICI - Message within ICI

• Message number: 014

• Message text: No traces found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICI014 - No traces found ?

  The SAP error message CRM_ICI014 "No traces found" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) functionalities. This error indicates that the system could not find any trace data for the specified criteria or parameters.
  Causes:
  
  No Trace Data Available: The most common cause is that there are simply no trace records available for the specified time period or criteria.
  Incorrect Selection Criteria: The parameters or filters used to search for traces may be incorrect or too restrictive, leading to no results being returned.
  Data Deletion: Trace data may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary authorizations to view the trace data.
  System Configuration: There may be issues with the configuration of the interaction center or the trace logging settings.
  
  Solutions:
  
  Check Selection Criteria: Review and adjust the selection criteria used to search for traces. Ensure that the date range and other filters are set correctly.
  Verify Data Availability: Confirm that trace data exists for the specified criteria. You may need to check with your system administrator or relevant team to see if data has been archived or deleted.
  User Authorizations: Ensure that the user has the necessary authorizations to access trace data. This may involve checking roles and permissions in the SAP system.
  System Configuration: Review the configuration settings for the interaction center and trace logging. Ensure that trace logging is enabled and properly configured.
  Consult Documentation: Refer to SAP documentation or support notes related to the CRM interaction center for any specific guidance or troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_ICI014 error. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for managing CRM orders or IC_MANAGER for interaction center management.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.