How To Fix CRM_IC_WZ_CUST_ENH013 - Enter a custom controller

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 013

• Message text: Enter a custom controller

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH013 - Enter a custom controller ?

  The SAP error message CRM_IC_WZ_CUST_ENH013 typically indicates that a custom controller is required but has not been specified in the context of the SAP CRM Interaction Center (IC). This error often arises when customizing or enhancing the Interaction Center framework, particularly when implementing custom logic or functionality.
  Cause:
  
  Missing Custom Controller: The error suggests that the system expects a custom controller to be defined, but it is either missing or not properly configured.
  Configuration Issues: There may be issues in the configuration settings related to the Interaction Center or the specific application you are working on.
  Enhancement Implementation: If you are implementing a custom enhancement or modification, the necessary controller might not have been created or linked correctly.
  
  Solution:
  
  
  Define a Custom Controller:
  
  Go to the relevant transaction (e.g., SE80 for Object Navigator) and create a new custom controller.
  Ensure that the controller is properly defined and activated.
  
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the Interaction Center (transaction SPRO).
  Verify that the custom controller is correctly assigned in the relevant configuration nodes.
  
  
  
  Enhancement Implementation:
  
  If you are working on an enhancement, ensure that you have implemented the necessary logic in the custom controller.
  Check if the enhancement is correctly registered in the system.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the application to trace where the error is being triggered. This can provide insights into what might be missing or misconfigured.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of SAP CRM you are using. There may be specific guidelines or prerequisites for implementing custom controllers.
  
  
  
  SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide additional insights or patches if the issue is known.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on custom controller implementation.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP documentation for CRM Interaction Center, which may provide additional context on custom controllers and their usage.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.