How To Fix CRM_IC_SSC_RFC010 - &1 of &2 selected records are linked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SSC_RFC - Message class for SSC RFCs

• Message number: 010

• Message text: &1 of &2 selected records are linked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SSC_RFC010 - &1 of &2 selected records are linked ?

  The SAP error message CRM_IC_SSC_RFC010 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and Service Request (SR) processing. This error indicates that there is an issue with the selection of records, specifically that a certain number of records are linked, which may prevent the desired operation from being completed.
  Cause:
  The error message CRM_IC_SSC_RFC010 is usually triggered by one of the following reasons:
  
  Linked Records: The records you are trying to process are linked to other records, which may restrict certain operations (like deletion or modification).
  Data Integrity Constraints: The system enforces data integrity rules that prevent actions on records that are associated with other entities.
  Incorrect Selection: The selection criteria used to choose the records may not be appropriate, leading to an attempt to process records that cannot be processed together.
  
  Solution:
  To resolve the CRM_IC_SSC_RFC010 error, you can take the following steps:
  
  
  Review Linked Records: Check the records you are trying to process to see if they are linked to other records. You may need to navigate to the related records and understand the relationships.
  
  
  Modify Selection Criteria: If you are using a selection screen or criteria, ensure that you are selecting records that are not linked or that can be processed together.
  
  
  Check for Dependencies: Investigate if there are any dependencies or constraints that are preventing the operation. This may involve checking for open transactions, related service requests, or other linked entities.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling linked records in the context of your operation.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights based on the specific configuration and data in your system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and manage records (e.g., CRMD_ORDER for service orders).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional guidance.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to perform the actions you are attempting.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_SSC_RFC010 error effectively.