How To Fix CRM_IC_SSC_RFC009 - ERP system &1 not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SSC_RFC - Message class for SSC RFCs

• Message number: 009

• Message text: ERP system &1 not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SSC_RFC009 - ERP system &1 not available ?

  The SAP error message CRM_IC_SSC_RFC009 indicates that the ERP system specified is not available for communication with the CRM system. This error typically arises in scenarios where the CRM system is trying to connect to the ERP system for data exchange, but the connection cannot be established.
  Causes:
  
  Network Issues: There may be network connectivity problems between the CRM and ERP systems.
  RFC Destination Configuration: The RFC (Remote Function Call) destination for the ERP system may not be configured correctly in the CRM system.
  System Downtime: The ERP system might be down for maintenance or experiencing issues.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations.
  Incorrect System ID: The system ID specified in the RFC destination may be incorrect or the system may not exist.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication between the two systems.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that both systems can communicate over the network. You can use tools like ping or telnet to check connectivity.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the CRM system and check the configuration of the RFC destination pointing to the ERP system. Ensure that the connection type, target host, and system ID are correct.
  Test the connection from SM59 to see if it is successful.
  
  
  
  Check ERP System Status:
  
  Verify that the ERP system is up and running. Check for any scheduled maintenance or downtime.
  
  
  
  Review User Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations to access the ERP system.
  
  
  
  Check System ID:
  
  Confirm that the system ID in the RFC destination matches the actual system ID of the ERP system.
  
  
  
  Firewall and Security Settings:
  
  Check if there are any firewall rules or security settings that might be blocking the communication between the CRM and ERP systems.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes that might address this specific error. Sometimes, there are known issues with specific versions of SAP that have been documented by SAP.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM59 - For managing RFC destinations.
  SICF - For checking HTTP services if applicable.
  ST22 - For analyzing dumps if the error is related to a program crash.
  
  
  
  Logs: 
  
  Check the system logs (SM21) for any related error messages that might provide more context.
  
  
  
  SAP Support: 
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_SSC_RFC009 error effectively.