How To Fix CRM_IC_SSC_RFC005 - Confirmed object linked to new transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SSC_RFC - Message class for SSC RFCs

• Message number: 005

• Message text: Confirmed object linked to new transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SSC_RFC005 - Confirmed object linked to new transaction ?

  The SAP error message CRM_IC_SSC_RFC005: Confirmed object linked to new transaction typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Interaction Center (IC) and Service Request (SR) transactions. This error indicates that there is an attempt to create or link a new transaction while there is already a confirmed object (like a service request or interaction) associated with the current session.
  Cause:
  
  Existing Confirmed Object: The error usually arises when there is an existing confirmed object (like a service request or interaction) that is still active or has not been properly closed or processed.
  Session Management: The system may not allow the creation of a new transaction if there is an active transaction that has not been completed or confirmed.
  Data Integrity: The system enforces data integrity rules to prevent conflicts or inconsistencies that could arise from having multiple active transactions.
  
  Solution:
  
  Check Active Transactions: Review the current session for any active or confirmed transactions. You may need to complete or close these transactions before proceeding with a new one.
  End Current Session: If you are unable to resolve the issue, consider logging out of the current session and logging back in to reset the state.
  Use Transaction Codes: Use transaction codes like CRM_ORDER or CRM_IC to check for any open service requests or interactions that may be causing the conflict.
  Clear Cache: Sometimes, clearing the cache or temporary data in the browser or SAP GUI can help resolve session-related issues.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and Interaction Center for any specific guidelines or updates regarding this error.
  Contact Support: If the issue persists, it may be necessary to contact SAP support or your internal IT team for further assistance, especially if it involves system configuration or deeper technical issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Permissions: Ensure that the user has the necessary permissions to create or modify transactions in the CRM system.
  Training and Documentation: Ensure that users are trained on the proper procedures for handling transactions in the Interaction Center to minimize the occurrence of such errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.